 POLICIES Welcome to Hard Drives 4 Less. For your best interest, please carefully read the following important policies to ensure your experience with Hard Drives 4 Less is always a positive one and hassle free. If you have questions after viewing these policies, please make sure to browse the documents in the FAQs section where many common questions are answered.
Our Mission Hard Drives 4 Less has earned Top Service  status from Yahoo! Shopping as a Top Rated Store for having outstanding services. At Hard Drives 4 Less, our most important goals is to make your shopping experience as pleasurable and convenient as possible. To achieve these goals, we have streamlined many aspects of our policies as well as privacy to ensure your experience with Hard Drives 4 Less is hassle free, we recommend that you review our policies before place an order to make sure your shopping at Hard Drives 4 Less is always enjoyable.Hard Drives 4 Less respects the importance of Internet security and privacy issues. All information gathered by Hard Drives 4 Less remains private and will never be sold or shared with anyone. While we appreciate your business, we also respect your privacy. Hard Drives 4 Less has been recognized by Yahoo! Shopping for having outstanding overall performance and has earned Top Service [ Return To Top ] TERMS & CONDITIONS Our prices are updated daily, you agree to the listed price at the time you make a purchase. By purchasing products through this e-commerce site, you agree to be bound by and accept these terms and conditions. Prices and availability are subject to change without notice. Hard Drives 4 Less is not responsible for manufacturer and/or distributors' price change, which may occur at any time without notice. We reserve the right to make adjustments due to changing market conditions, product discontinuation or typographical errors. Hard Drives 4 Less does not guarantee product compatibility and is not responsible for any errors that may inadvertently occur. Also, most of products in this Web site are intended to be professional installed. Please check the manufacturer links to original manufacturer site for compatibility and technical information if there are questions. Hard Drives 4 Less offers online ordering to customers within the 50 United States only. We are unable to ship to P.O. Box, APO/FPO, Hotels and International addresses. [ Return To Top ] GOVERNING LAW THE SALE(S) WILL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. Venue and jurisdiction for all disputes will be lie in Los Angeles County, California. [ Return To Top ] DISCLAIMER This Hard Drives 4 Less e-commerce site is for the intended use of Hard Drives 4 Less customers for the purpose of researching or purchasing products offered by Hard Drives 4 Less. All products, images, logos and company names mentioned herein and all links are trademarks or properties of their respective owners. We made every effort possible to provide accurate information on this site. However, Hard Drives 4 Less makes no expressed or implied warranty with respect to the accuracy of the information presented. Product specifications and prices subject to change without notice. All products are brown boxed version (OEM) unless otherwise stated. To inquire color boxed retail version hard drives, please go to Special Inquiry for assistance. Hard Drives 4 Less as the seller hereby expressly disclaims all warranties either expressed or implied of merchantability, compatibility or fitness for a particular purpose, non-infringement or other violation of rights. [ Return To Top ] ORDER ACCEPTANCE POLICY
[ Return To Top ] SECURITY Our goal is for you to be as comfortable using Hard Drives 4 Less as you are shopping in your local mall but with extended hours (24hours/7days) for your convenience. We take seriously the issue of security. Every time you send us your credit card number and your billing and shipping information, we use the most updated industry-standard Secure Sockets Layer (SSL) technology provided by Yahoo!Store to prevent the information from being intercepted. For those who REALLY don't feel comfortable to give credit card number through Internet. You may still place order on-line to avoid $5 phone order processing fee, complete order processing to get an ORDER NUMBER, select payment method by CHECK, and then give us a call at 909-331-7879. Our sales rep will be happy to assist you to process credit card payment by phone. Important Notice: Netscape Navigator versions 4.05 and earlier and Microsoft Internet Explorer 4.01 and 4.5 for Macintosh include a security component which expires at the end of 1999. [ Return To Top ] PRIVACY POLICY "This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information." At the Hard Drives 4 Less, one of our most important goals is to make your shopping experience as pleasurable, convenient, and worry-free as possible. For this reason, we have put in place firm privacy and security programs to keep our site safe and secure for all our visitors. All information gathered by Hard Drives 4 Less remains private and will never be sold or shared with anyone. While we appreciate your business, we also respect your privacy. Hard Drives 4 Less respects the importance of Internet security and privacy issues. We support standard industry trade associations in promoting the issue and efforts of the online privacy alliances in combining the joint effort between the business and public interest communities. [ Return To Top ] SHIPPING POLICY AND CHARGES The shipping charge is calculated based upon gross weight of each package with insurance uses the online UPS shipping tables plus $5 (many e-commerce sites charge $8-$15) handling fee on each order. There is an additional $5 order processing fee applied when order by phone (to cover manual order and credit card processing), you may take the advantage to WAIVE this $5 charge by order through our secured online shopping basket. We ship to the US Continental, Hawaii and Alaska, all orders will be shipped within 24 hours unless out of stock. Shipping & handling charges for orders from Hawaii and Alaska, if shipping method is other than Next Day Air or 2nd Day Air, will be manually added and charge to customer's account when paying by credit card (Note: According to UPS service guide, some shipments to Alaska require additional time in transit). At this time, we are unable to ship to P.O. Box, APO/FPO, Hotels and International addresses. Shipping charges are non-refundable. All return shipping is the responsibility of the customer. Any return sent freight collect will be refused. All orders placed after 2:00PM Pacific Time will ship by next business day in most cases. For orders require shipping address different from billing, ship to 3rd party, or payment does not approved by bank, those orders will be delayed until additional verification has been completed. For any shipment that is refused, or any return that is not in the original packaging or has items missing, you will be automatically charged $25 or 20% whichever is greater on top of shipping charges to cover costs associated with processing your order and restocking. The shipping and handling costs are not refundable. In the event that was a shortage or damaged during shipping, please call our service department immediately upon receipt of package at 909-331-7879 with detail information to our customer services department, so we can file a claim with the shipping company. If our office was closed at the time you are calling, please accept the package with delivery person signed to acknowledge the damage, send email to contact@hd4less.com then call us first thing in the next business day. All claims must be filed within 7 days after receive of goods. Note: Please keep in mind that our warehouse does not ship on weekends and we do not offer Saturday or Sunday delivery. [ Return To Top ] STATE SALES TAX By law, a reseller located in the State of California must collect sales tax from buyers with shipping address in the state of California where Hard Drives 4 Less has a physical presence. Hard Drive 4 Less is not responsible for additional tariffs or taxes that apply to items shipped to other states of the United States. All orders from other states with shipping address outside of California do not required to pay California sales tax. [ Return To Top ] PACKAGE TRACKING 
[ Return To Top ] PRICING & PAYMENT METHODS All prices are in U.S dollars. There is a $5 order processing fee applied on top of $5 handling fee when order by phone. Take the advantage to WAIVE this charge by order through the secured online shopping basket instead of order by phone. For those who REALLY don't feel comfortable to give credit card number through Internet. You may still place order on-line to avoid $5 phone order processing fee, complete order processing to get an ORDER NUMBER, select payment method by CHECK, and then give us a call at 909-331-7879. Our sales rep will be happy to assist you to process credit card payment by phone. In order to maintain the lowest possible prices, we are only accepting following payment methods:
IMPORTANT:
[ Return To Top ] WARRANTY Hard Drives 4 Less carries a 30 days money back guarantee on unopened items. To return unopened product for credit, product must be in "as shipped" condition. Due to manufacturer restrictions, product cannot be returned for a refund or exchange, but only replacement against defective. IMPORTANT: All of products in this Web site are intended to be professional installed. Damage of product due to improper handling, installation and application is NOT covered by this limited warranty. The warranty period varies from one-year to five-year by manufacturer and product valid within 50 United States ONLY FROM THE DATE OF SHIPPING. All products are sold with one-year warranty at Hard Drives 4 Less (unless noted such as refurbished drives with 90-day warranty) FROM THE ORIGINAL SHIPPING DATE regardless replacement shipping date in RMA cases. However, customer should request remaining warranty (if applicable) directly with manufacturer after the first year of purchase. Hard Drives 4 Less makes no warranties regarding product including without limitation warranties as to merchantability, compatibility and fitness for any particular purpose either expressed or implied. Any applicable warranty does not cover normal wear and tear and is contingent upon proper storage, installation, use and maintenance in conformance with applicable recommendations of manufacturer. HARD DRIVES 4 LESS IS ALSO NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, DOWNTIME, GOODWILL, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH PRODUCTS WE'VE SOLD. VOIDING THE WARRANTY: Product warranty is void if the top cover or any seal or label is removed, if it is improperly packaged, or if the drive experiences shock in excess of its Gs rating. To request direct warranty service, please contact following applicable manufacturer: [ Return To Top ] RETURN POLICY Due to the nature of business and manufacturer restrictions, ONLY defective products may be returned for repair or replacement, no credit will be issued, at Hard Drives 4 Less' discretion, and must 100% completed within 30 days from the invoice/shipping date. HARD DRIVES 4 LESS WILL NOT ACCEPT RETURNS BEYOND 30 DAYS FROM THE DATE OF SHIPPING, UNDER ANY CIRCUMSTANCE. All return shipping is the responsibility of the customer. Any return sent freight collect will be refused. If a product needs to be exchanged due to an initial product defect, you may return for replacement - Hard Drives 4 Less will ship a replacement via UPS Ground to you upon receiving the defective product. Quicker methods of replacement shipping are available at the customer's expense. To return unopened product for credit, product must be in 'as shipped' condition. A $25 or 20% restocking fee whichever is greater will apply. Shipping and Handling is not refundable in all return cases. Restocking fee also applicable on cancel order after shipment has been made and refused shipment. Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. Please allow 2-3 business days for a Return Authorization number and instructions of returning the product. NO returns, of any type, will be accepted without a RMA number. Please keep all packing material and documentation intact for at least 30 days in case the product must be returned. For color boxed products (retail version) returned in a damaged box will be charged a rebox fee of $35.00. Your RMA number MUST be prominently displayed on the EXTERIOR on the package that is used to send the product to Hard Drives 4 Less. The package will be refused if no RMA number is visible, NO EXCEPTIONS. CAUTION: Improper packaging will void the warranty. CAUTION: Your original drive and media will NOT be returned to you, so be sure to backup any data you wish to keep and return only the bare drive. If you are unable to retrieve needed data, you may want to consider data recovery services. CAUTION: Your account will be charged a $20 surcharge for any non-defective return for the cost of Drive Testing, Handling and Shipping the product back to you. Hard Drives 4 Less shall have no liability for the loss of recorded data, regardless of the cause; recovery of such lost data; or data recorded in any product placed in its possession. To obtain a RMA number, please use Return Request Form. Any questions pertaining to Returns should be addressed to contact@hd4less.com. In the event of a wrong item was shipped to customer accidentally, Hard Drives 4 Less will replace it immediately and will pay for the shipping. Hard Drives 4 Less reserves the right to refuse any return due to: expired RMA number, physical damage, no RMA number on shipping label, or missing parts including original packaging material. Hard Drives 4 Less makes no warranties regarding product including without limitation warranties as to merchantability, compatibility and fitness for any particular purpose either expressed or implied. If a RMA replacement is not available within reasonable time frame (usually 4 to 6 weeks), Hard Drives 4 Less reserves the right to replace it with either equivalent item or upgrade whichever is available at Hard Drives 4 Less solely discretion. [ Return To Top ] SPECIAL INQUIRY If the hard drive that you are looking for is not currently listed in our site, sent email to contact@hd4less.com to let us know, we'll be more than happy to find it for you from our 400+ unlisted inventory. You are also welcome to inquire retail versions hard drives as well as hard-to-find items including phased out, obsolete or end-of-life drives. [ Return To Top ] CONTACT US Before contact us, make sure to browse the documents in the FAQs section where many common questions are answered. For technical questions and product troubleshooting, contact manufacturer directly at Contact Technical Support.
The best way to contact us is via email. We have dominated one single email address at contact@hd4less.com to handle all your needs. Please feel free to contact us at this email address for any question regarding special inquiries, order tracking, request for return authorization, billing inquiries or other service related topics. Email correspondence will be replied within 24 hours respectively in most cases. 13089 Peyton Dr, #C368, Chino Hills, CA 91709 contact@hd4less.com (909) 331-7879 (909) 597-2385 24hours/7days [ Return To Top ] contact@hd4less.com we are unable to ship to P.O. Box, APO/FPO, Hotels and International addresses Home | Policies | Contacts | Products | FAQs | Package Tracking | Return Request |
